Skip to content

Market Manager (AVP Level)

First Capital Federal Credit Union is seeking an experienced Market Manager to join our York, PA team. In this dynamic upper-level management position, you are responsible for leading our branch network in meeting Credit Union goals and providing the best experience possible to our members.

Key Responsibilities:

  • Champions branch network team to provide world class service at every First Capital branch.
  • Coach, mentor, lead, and hold accountable staff to meet Credit Union standards for excellence.
  • Provides effective leadership to the First Capital branch network to achieve credit union membership, loan, and sales growth goals.
  • Develops and executes an annual department business plan.
  • Troubleshoots, identifies, and provides direction for complex branch operational issues.
  • Improves processes and works hands-on with team members to engage in company events and complete projects.
  • Attends and participates in business development and networking functions in the York Community.
  • Adheres to and champions internal policies and compliance along with state and federal regulations as it pertains to consumer lending.
  • Evaluates the effectiveness of current policies and procedures. Recommends and participates in the formulation of new policies and procedures as required.
  • Assists the VP of Operations in developing short and long-term goals for Credit Union Member Service and Branch Operations.

Qualifications:

  • Minimum of 3 years’ experience in managing and being accountable for the performance of large or multiple branch locations.
  • Bachelor’s Degree in Business Management or equivalent field, equivalent combination of education and work experience.  
  • Demonstrated ability to lead a team in reaching performance goals .
  • Consumer Lending and/or Underwriting experience preferred.
  • Knowledge of state and federal banking and credit union laws and regulations.
  • Strong planning and organizational skills.
  • Strong time management skills with the ability to manage multiple people, priorities, and projects.
  • Excellent verbal, written, collaboration and presentation skills.
  • Ability to exercise discretion and independent judgment.
  • Proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Must be eligible to register and maintain licensing as a Mortgage Loan Officer (MLO) on the NMLS system.
  • Must be bondable.

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

If you are an experienced Market Manager with a desire to lead a team, create an excellent Member Service experience, and drive sales and loan growth, please submit a resume and cover letter statement detailing your skills and experience to [email protected]

Member Service Specialist/Receptionist

First Capital Federal Credit Union has an immediate full-time opening for a Member Service Specialist/Receptionist at our Headquarters location in York, PA.

The Member Service Specialist works in our front office providing an excellent first impression by greeting all members, visitors, and guests. This position is perfect for a candidate who is seeking a role in a financial institution with an opportunity for advancement.  The ideal candidate for this position will be energetic and self-driven with the ability to provide prompt, courteous, and professional service.  The position will work with all levels of staff and management.

Other responsibilities include assisting members with financial transactions, visitor assistance, log maintenance, delivery processing, clerical duties, marketing material assistance, answering telephones, and guiding members to our tech station and coffee lounge.

Minimum Requirements:

  • Professional, well-developed interpersonal skills for greeting and effectively interacting with various groups of members, callers, visitors, and vendors.
  • Completion of high school diploma or GED
  • Excellent communication skills and the ability to work well in a team environment and with all levels of management and staff.
  • Positive, pleasant, friendly, and professional image within the work place.
  • Proficient in Microsoft Office
  • Experience in a customer service, office setting, or a financial institution preferred.

Position Overview:

Located at our West York Branch; 40 hours/week.  Hours are in the following range: Monday – Friday 8:30 a.m. – 5:30 p.m. 

If you feel this is a great position for you, please submit your resume detailing your experience and interest in the position to [email protected]

First Capital is an Equal Opportunity Employer and offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Contact Center Specialist

At First Capital FCU, the financial well-being of our members and dedication to our community come FIRST.

We are seeking an energetic, upbeat, personable Contact Center Specialist that will engage members by phone and online to answer questions and expand relationships. The ideal candidate will have excellent telephone, computer and communication skills to provide exceptional service to our members. Candidates must also possess the ability to promote Credit Union products and services.

Minimum Requirements:

  • One-year experience in a financial institution, in either branch banking or a call center.
  • Strong cross-selling skills
  • Excellent member service and telephone communication skills.
  • Strong knowledge and understanding of financial products and services.
  • Windows, Word, Excel and Internet proficiency.
  • A positive and professional image within the workplace.
  • Effective verbal and written communication skills.
  • Must possess organizational and analytical skills with the ability to multitask.
  • A high school education or GED is required. A college degree/relevant experience is preferred

Position Overview:

Located at our South York Branch; 40 hours/week.  Hours are in the following range: Monday – Friday 8:30 a.m. – 5:30 p.m.  Rotating Saturdays 9 a.m. – 12 noon.  Must be able to travel to our West York Branch for training activities. 

If you have a desire to help people improve their financial lives by educating them on our products, services and technologies and feel this is the position for you, please submit your resume and a cover letter detailing your experience to [email protected]

First Capital is an Equal Opportunity Employer and offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Loan Counselor (Collector)

First Capital Federal Credit Union, a successful credit union serving the York County area for 65 years and counting, is seeking a dynamic individual with a history of successfully counseling members through financial challenges.  Ideal candidates will have the knowledge and ability to balance a member centric approach with supporting the continued success of the credit union. 

The primary function of our Loan Counselor position is working with our members to resolve delinquency issues on loans and transactional accounts. 

Minimum Requirements:

  • Minimum one (1) year collection experience
  • 2-5 years direct experience in consumer banking/financial services preferred
  • Requires excellent communication and negotiation skills and the ability to work independently and as part of a team.
  • Proficient in Microsoft Office
  • Associates degree preferred; however, a combination of experience and education will qualify.   

If you are an experienced and goal oriented Collector that seeks a rewarding career with a growing organization, please send your resume and cover letter to [email protected]

Part–Time Member Service Representative (Tellers)

First Capital is seeking a part-time Member Service Representative at our East York branch location.  Member Service Representatives (MSRs) are a key part of our member service team and play an important role in helping our branches meet their overall goals. 

As an MSR, you will be building stronger member relationships through the “YouFirst” principles of service which include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of routine teller transactions and clearly explaining the features and benefits of our products and services.  MSRs assist members in becoming more engaged with the credit union by communicating the benefits and rewards of greater member loyalty. 

Top candidates will have:

  • Completion of high school diploma or GED
  • Minimum of six months customer service/cash handling experience
  • Excellent interpersonal and communication skills
  • Sales skills and the ability to engage members in conversation to determine needs and recommend products and services
  • Ability to work a flexible schedule which may include evening or Saturday hours based on branch needs
  • Proficient computer skills and knowledge of Microsoft Word, Excel and Outlook

This is a great opportunity for individuals who are self-motivated, service-oriented and possess strong communication skills.

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Qualified candidates should email a resume to [email protected]