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Market Manager (AVP Level)

First Capital Federal Credit Union is seeking an experienced Market Manager to join our York, PA team. In this dynamic upper-level management position, you are responsible for leading our branch network in meeting Credit Union goals and providing the best experience possible to our members.

Key Responsibilities:

  • Champions branch network team to provide world class service at every First Capital branch.
  • Coach, mentor, lead, and hold accountable staff to meet Credit Union standards for excellence.
  • Provides effective leadership to the First Capital branch network to achieve credit union membership, loan, and sales growth goals.
  • Develops and executes an annual department business plan.
  • Troubleshoots, identifies, and provides direction for complex branch operational issues.
  • Improves processes and works hands-on with team members to engage in company events and complete projects.
  • Attends and participates in business development and networking functions in the York Community.
  • Adheres to and champions internal policies and compliance along with state and federal regulations as it pertains to consumer lending.
  • Evaluates the effectiveness of current policies and procedures. Recommends and participates in the formulation of new policies and procedures as required.
  • Assists the VP of Operations in developing short and long-term goals for Credit Union Member Service and Branch Operations.

Qualifications:

  • Minimum of 3 years’ experience in managing and being accountable for the performance of large or multiple branch locations.
  • Bachelor’s Degree in Business Management or equivalent field, equivalent combination of education and work experience.  
  • Demonstrated ability to lead a team in reaching performance goals .
  • Consumer Lending and/or Underwriting experience preferred.
  • Knowledge of state and federal banking and credit union laws and regulations.
  • Strong planning and organizational skills.
  • Strong time management skills with the ability to manage multiple people, priorities, and projects.
  • Excellent verbal, written, collaboration and presentation skills.
  • Ability to exercise discretion and independent judgment.
  • Proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Must be eligible to register and maintain licensing as a Mortgage Loan Officer (MLO) on the NMLS system.
  • Must be bondable.

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

If you are an experienced Market Manager with a desire to lead a team, create an excellent Member Service experience, and drive sales and loan growth, please submit a resume and cover letter statement detailing your skills and experience to [email protected]

Part–Time Member Service Representative (Tellers)

First Capital is seeking a part-time Member Service Representative at our East York branch location.  Member Service Representatives (MSRs) are a key part of our member service team and play an important role in helping our branches meet their overall goals. 

As an MSR, you will be building stronger member relationships through the “YouFirst” principles of service which include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of routine teller transactions and clearly explaining the features and benefits of our products and services.  MSRs assist members in becoming more engaged with the credit union by communicating the benefits and rewards of greater member loyalty. 

Top candidates will have:

  • Completion of high school diploma or GED
  • Minimum of six months customer service/cash handling experience
  • Excellent interpersonal and communication skills
  • Sales skills and the ability to engage members in conversation to determine needs and recommend products and services
  • Ability to work a flexible schedule which may include evening or Saturday hours based on branch needs
  • Proficient computer skills and knowledge of Microsoft Word, Excel and Outlook

This is a great opportunity for individuals who are self-motivated, service-oriented and possess strong communication skills.

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Qualified candidates should email a resume to [email protected]