AVP of Consumer Lending

First Capital Federal Credit Union, a growing and financially strong organization located in York, PA is excited to announce our search for a new AVP of Consumer Lending.

In this upper level management position, the AVP of Consumer Lending is a visionary and will be the driver in the development of lending products, services, member experience, and system functionality. This is an excellent opportunity for a motivated and experienced candidate to lead our Consumer Lending and Collections team. The ideal candidate is performance driven and a dynamic leader, with the ability to be a hand’s on manager to grow and develop the Consumer Lending Department.

Key Responsibilities:

  • Reporting to the VP of Operations, the AVP of Consumer Lending will manage and lead all consumer lending functions and will drive the development of products, services, and procedures
  • The AVP of Consumer Lending is responsible for the vision, guidance, and direction in promoting credit union lending products while providing leadership and guidance to the Lending and Collection departments
  • The position ensures consumer lending and collection policies and procedures best serve the Credit Union and its members
  • The AVP of Consumer Lending is accountable to manage all day-to-day operations of the Consumer loan and Collections department
  • Ensures compliance with state and federal lending laws
  • Monitors and analyzes economic conditions affecting the consumer loan department and recommends appropriate action
  • Ensures member satisfaction with all loan channels, loan related products/services and points of contact within department
  • Trains, mentors and develops Member Service Loan Officers
  • Develops a culture of professional development through coaching and mentoring staff
  • Responsible for all compliance related requirements in the Lending and Collections areas

Minimum Requirements:

  • Minimum 3 years Consumer Lending Supervisory/Management Experience
  • Bachelor’s degree preferred; however, a combination of experience and education will qualify
  • Strong credit decisioning background and previous lending authority; collections experience is a plus  
  • Direct experience in consumer banking/financial services
  • Must be able to implement changes and manage projects
  • Requires excellent communication skills and the ability to work well in a team environment with all levels of management and staff.
  • Must be eligible to register and maintain licensing with NMLS
  • Knowledge of federal and state lending regulations
  • Must be bondable

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment.

If you are an experienced consumer lending leader that has a vision for improving production, leading a team, and creating and excellent lending experience, please send your resume and cover letter to: hr@firstcapitalfcu.com.

Consumer Lending Supervisor

First Capital Federal Credit Union is excited to announce that we have an immediate full-time opening for a Consumer Lending Supervisor at our Headquarters located in York, PA.

In this role, you will have the opportunity to supervise day to day operations, implement processes and lead a team.  You will utilize your expertise in consumer lending, problem-solving, leadership skills, and communication while providing excellent service to our members and staff.

Key Responsibilities:

  • Supervises the day to day operations and activities of the consumer loan area
  • Ensures all day to day, monthly, and annual Consumer Lending operational processes are completed and accurate
  • Ensures consumer lending practices are within the policies and procedures of the Credit Union.
  • Approves Consumer Loans within authority
  • Administration of the VISA Credit Card Program
  • Ensures compliance with state and federal lending laws
  • Assists the AVP of Consumer Lending with the planning, management and implementation of the Consumer Loan Department's multiple projects

Minimum Requirements:

  • Three (3) years prior experience in Consumer Lending with Consumer Loan approval authority
  • High School Diploma and related experience required. College Degree is preferred
  • Strong knowledge of consumer loan (personal, automobile, home equity) and credit card processing and closing policies, procedures, documents, funding requirements, terminology and automated processing systems
  • Direct experience in consumer banking/financial services
  • Strong knowledge of vehicle purchase, registration, insurance, titling and valuation methods
  • Requires excellent communication skills and the ability to work well in a team environment with all levels of management and staff
  • Must be eligible to register and maintain licensing with NMLS
  • Knowledge of federal and state lending regulations
  • Must be bondable

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment.

If you are looking to move to the next level in your career and feel that this would be a great position for you, please send your resume and cover letter to: hr@firstcapitalfcu.com.

Member Service Representative (Teller)

First Capital is seeking a full –time Member Service Representative at our headquarters office in West York.  Member Service Representatives (MSRs) are a key part of our member service team and play an important role in helping our branches meet their overall goals. 

As an MSR, you will be building stronger member relationships through the “YouFirst” principles of service which include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of routine teller transactions and clearly explaining the features and benefits of our products and services.  MSRs assist members in becoming more engaged with the credit union by communicating the benefits and rewards of greater member loyalty. 

Top candidates will have:

  • Completion of high school diploma or GED
  • Minimum of six months customer service/cash handling experience
  • Excellent interpersonal and communication skills
  • Sales skills and the ability to engage members in conversation to determine needs and recommend products and services
  • Ability to work a flexible schedule which may include evening or Saturday hours based on branch needs
  • Proficient computer skills and knowledge of Microsoft Word, Excel and Outlook

This is a great opportunity for individuals who are self-motivated, service-oriented and possess strong communication skills.

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Qualified candidates should email a resume and cover letter to hr@firstcapitalfcu.com.

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