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Member Service Specialist/Receptionist

First Capital Federal Credit Union has an immediate full-time opening for a Member Service Specialist/Receptionist at our Headquarters location in York, PA.

The Member Service Specialist works in our front office providing an excellent first impression by greeting all members, visitors, and guests. This position is perfect for a candidate who is seeking a role in a financial institution with an opportunity for advancement.  The ideal candidate for this position will be energetic and self-driven with the ability to provide prompt, courteous, and professional service.  The position will work with all levels of staff and management.

Other responsibilities include assisting members with financial transactions, visitor assistance, log maintenance, delivery processing, clerical duties, marketing material assistance, answering telephones, and guiding members to our tech station and coffee lounge.

Minimum Requirements:

  • Professional, well-developed interpersonal skills for greeting and effectively interacting with various groups of members, callers, visitors, and vendors.
  • Completion of high school diploma or GED
  • Excellent communication skills and the ability to work well in a team environment and with all levels of management and staff.
  • Positive, pleasant, friendly, and professional image within the work place.
  • Proficient in Microsoft Office
  • Experience in a customer service, office setting, or a financial institution preferred.

Position Overview:

Located at our West York Branch; 40 hours/week.  Hours are in the following range: Monday – Friday 8:30 a.m. – 5:30 p.m. 

If you feel this is a great position for you, please submit your resume detailing your experience and interest in the position to [email protected]

First Capital is an Equal Opportunity Employer and offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Contact Center Specialist

At First Capital FCU, the financial well-being of our members and dedication to our community come FIRST.

We are seeking an energetic, upbeat, personable Contact Center Specialist that will engage members by phone and online to answer questions and expand relationships. The ideal candidate will have excellent telephone, computer and communication skills to provide exceptional service to our members. Candidates must also possess the ability to promote Credit Union products and services.

Minimum Requirements:

  • One-year experience in a financial institution, in either branch banking or a call center.
  • Strong cross-selling skills
  • Excellent member service and telephone communication skills.
  • Strong knowledge and understanding of financial products and services.
  • Windows, Word, Excel and Internet proficiency.
  • A positive and professional image within the workplace.
  • Effective verbal and written communication skills.
  • Must possess organizational and analytical skills with the ability to multitask.
  • A high school education or GED is required. A college degree/relevant experience is preferred

Position Overview:

Located at our South York Branch; 40 hours/week.  Hours are in the following range: Monday – Friday 8:30 a.m. – 5:30 p.m.  Rotating Saturdays 9 a.m. – 12 noon.  Must be able to travel to our West York Branch for training activities. 

If you have a desire to help people improve their financial lives by educating them on our products, services and technologies and feel this is the position for you, please submit your resume and a cover letter detailing your experience to [email protected]

First Capital is an Equal Opportunity Employer and offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Branch Manager

First Capital Federal Credit Union is seeking a full-time Branch Manager at our East York location. If you are seeking a change in your current management role or have supervisory or management experience, this may be the position for you!

Position Summary: The First Capital Branch Manager is responsible for the sales and operation of the East York Branch. The main goal of the Branch Manager is to lead their team to provide an outstanding sales and service experience to our members. The position is responsible for the successful promotion of credit union products and services, creating a branch sales and service culture, and to lead, coach and motivate a high performing team.

Key Responsibilities:

  • Responsible for the sales and service performance of their branch
  • Lead, coach, develop and manage staff performance
  • Visit local businesses to grow memberships and loans
  • Ensure that all member concerns are investigated and responded to in a timely and efficient manner.
  • Must be able to effectively communicate both orally and in writing to discuss products and resolve member concerns
  • Participates in community events, member workshops, and Select Employee Groups visits.
  • Branch oversight of daily balancing and quality of work leaving the branch.
  • Participate in special projects and committees.
  • Hold regular staff meetings to team build, strengthen job knowledge, and keep staff informed of our mission, vision and core values.

Minimum Qualifications Required:

  • College Degree preferred in related field and/or equivalent work experience.
  • Minimum of three (3) years of progressively responsible management experience within a retail sales or financial institution.
  • Demonstrated ability to meet and/or exceed branch and individual service and sales goals.
  • Demonstrated ability to inspire and motivate employees to meet sales and service goals.
  • Professional (Verbal/Written Communication and Presence).
  • Knowledge of consumer lending, lending software applications, and credit granting criteria.
  • Strong computer skills and knowledge of Microsoft Word, Excel and Outlook
  • Underwriting Experience a plus

If you are self-motivated, team-oriented and possess strong communication skills, we encourage you to apply now.  Candidates should email a resume and cover letter that details their experience and qualifications to:  [email protected]

First Capital is an Equal Opportunity Employer and offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, positive and supportive environment. 

Loan Counselor (Collector)

First Capital Federal Credit Union, a successful credit union serving the York County area for 65 years and counting, is seeking a dynamic individual with a history of successfully counseling members through financial challenges.  Ideal candidates will have the knowledge and ability to balance a member centric approach with supporting the continued success of the credit union. 

The primary function of our Loan Counselor position is working with our members to resolve delinquency issues on loans and transactional accounts. 

Minimum Requirements:

  • Minimum one (1) year collection experience
  • 2-5 years direct experience in consumer banking/financial services preferred
  • Requires excellent communication and negotiation skills and the ability to work independently and as part of a team.
  • Proficient in Microsoft Office
  • Associates degree preferred; however, a combination of experience and education will qualify.   

If you are an experienced and goal oriented Collector that seeks a rewarding career with a growing organization, please send your resume and cover letter to [email protected]

Part–Time Member Service Representative (Tellers)

First Capital is seeking a part-time Member Service Representative at our East York branch location.  Member Service Representatives (MSRs) are a key part of our member service team and play an important role in helping our branches meet their overall goals. 

As an MSR, you will be building stronger member relationships through the “YouFirst” principles of service which include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of routine teller transactions and clearly explaining the features and benefits of our products and services.  MSRs assist members in becoming more engaged with the credit union by communicating the benefits and rewards of greater member loyalty. 

Top candidates will have:

  • Completion of high school diploma or GED
  • Minimum of six months customer service/cash handling experience
  • Excellent interpersonal and communication skills
  • Sales skills and the ability to engage members in conversation to determine needs and recommend products and services
  • Ability to work a flexible schedule which may include evening or Saturday hours based on branch needs
  • Proficient computer skills and knowledge of Microsoft Word, Excel and Outlook

This is a great opportunity for individuals who are self-motivated, service-oriented and possess strong communication skills.

First Capital offers a competitive salary, excellent benefits and opportunities for professional growth in a team oriented, collaborative environment. 

Qualified candidates should email a resume to [email protected]